Product Engineer - Service Tools
Job Opportunity at Inficon

Posted on Oct 8

Location: East Syracuse, NY
Job Type: Full Time
Job ID: W4169150

INFICON is a growing, global, leading provider of innovative technologies that enhances productivity and quality in sophisticated industrial processes. The products provided by INFICON are world-class instruments for gas analysis, measurement, and control and are vital to manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells, and industrial vacuum coating applications. INFICON is headquartered in Switzerland and has world-class manufacturing facilities in Europe, the United States and China with subsidiaries located throughout the world. This position will be located at INFICON's U.S. headquarters in East Syracuse, NY. For more detailed information about INFICON, please visit our website at www.inficon.com.


  • Provide technical support of the Service Tools product portfolio
  • Perform product testing for competitive analysis
  • Assist in the production of operating/service manuals, white papers, application notes and other technical support documentation
  • Provide oral and written technical support and training for Service Tools products to customer and sales team worldwide.
  • Collaborate with Marketing Communications on key market focused product messaging
  • Coordinate product evolutionary changes/upgrades interdepartmentally

Required Qualifications:

  • Bachelor of Science in Engineering or Physical Sciences.
  • Must be able to interact interdepartmentally in a professional manner
  • Experience presenting and speaking in front of large groups
  • Ability to manage multiple projects simultaneously and prioritize work
  • Possess critical analytical skills to effectively evaluate equipment performance and troubleshoot equipment
  • Ability to identify and anticipate problems or errors and provide innovative solutions
  • Practical experience with MS instrumentation and vacuum technology
  • Excellent customer service and communication skills (oral and written)
  • Proficient with Microsoft and Adobe suite products
  • Willingness to travel up to 25% - may be international (may increase during late winter/spring season)

Preferred Qualifications:

  • Experience in HVAC/R or automotive
  • Experience with video recording/editing
  • Ability to speak/understand multiple languages
  • Masters in Business or Marketing

Compensation and Benefits:

Compensation will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package.

INFICON, is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here and here to reaffirm this commitment.

INFICON is also committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for an employment opportunity at INFICON and require special assistance or an accommodation during the application process, please contact Human Resources at 315-434-1100. Determination on requests for reasonable accommodations are made on a case-by-case basis.



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