2018-01-02

Repair Services Coordinator
Job Opportunity at Inficon

Posted on Jan 2

Location: East Syracuse, NY
Job Type: Full Time
Job ID: W4149149

Our emphasis on innovation and its source - dedicated employees - keeps us looking for talented individuals who are ready to meet aggressive goals in a high-technology company constantly developing new marketing-leading products. Good people are critical to our success and, in return, we offer opportunities for personal and professional growth, competitive compensation, and excellent benefits for our diverse, global workforce.

Overview:

INFICON has an immediate job opening for a Repair Services Coordinator to perform customer repair estimates for the Repair Services department. The ideal candidate will be knowledgeable with Microsoft Office applications and possesses a strong desire to delight our customers. Must be collaborative and have excellent organization, communication, problem-solving and time-management skills. Must be able to interface professionally and effectively with all levels of management, associates and team members.

Responsibilities:

  • Issue Return of Materials Authorization (RMA), quote repairs, collect purchase orders (PO) and shipping information, and release repairs to ship.
  • Create billing documents, goods movement and labor.
  • Weekly shipments to global corporate and customer locations that include documentation for each item, Material Shipping Orders (MSO), and purchase orders before shipping.
  • Provide phone and e-mail support to customers, including follow-up on purchase orders and delivery updates.
  • Generate reports as required such as weekly service report, monthly cost analysis report, etc.
  • Un-package and identify received equipment, document received equipment, scan all repair documents into SAP and run SAP Reports for all repair activities.
  • Perform customer repair estimates and approvals, distribute appropriate equipment to assigned staging areas and assist in other administrative capacities when required.
  • Assist in generating RMA documentation and getting proper forms and information from customers for service repairs and returns.
  • Contact customers with repairs quotations and complete payment information in SAP for shipment releases.
  • Ability to lift, carry and push up to 50lbs on a weekly basis.
  • Additional responsibilities as required.

Requirements:

  • High School Diploma or GED with up to two years of relevant experience.
  • Must have excellent Communication (written and oral) skills in order to effectively communicate with customers, vendors and other team members.
  • Must be customer focused with the ability to demonstrate problem solving skills.
  • Must have strong organizational skills and the ability to multitask effectively.
  • Knowledgeable with Microsoft Word and Excel. SAP knowledge preferred.

INFICON, is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here and here to reaffirm this commitment.

INFICON is also committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for an employment opportunity at INFICON and require special assistance or an accommodation during the application process, please contact Human Resources at 315-434-1100. Determination on requests for reasonable accommodations are made on a case-by-case basis.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION




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