System Specialist - Raman Technologies
Job Opportunity at The Recruiting Group, Inc.

Posted on Feb 16

http://www.bestapplicants.com/    904-261-2211

Location: Richmond, VA
Job Type: Full Time
Job ID: W4122168

Our client is one of the world leaders in laboratory equipment and services.  They have an immediate opportunity for a System Specialist for their Raman Technologies products line.  This position will be based in the Richmond, VA area.
Responsibilities:     

The Systems Specialist travels to  customer locations to provide on-site installations and commissioning expertise of highly complex measuring and laboratory instruments (ISO 17025 standards may apply).

Secondary duties include the on-going support of those customers through routine applications and service support. Additional functions may include being a mentor for new and existing Field Service Engineers as well as training newly hired service personnel.

Responsibilities:

  • Utilizes knowledge of scientific principles and knowledge of the company's highly complex instruments in order to provide installation and commissioning services for newly purchased systems
  • Provides on-going applications support in order to improve and maintain customer success with the use of their instruments
  • Delivers on-site and in-house service to assigned product lines
  • Consults with Technical Sales Representatives and Sales and Service Management on quality related issues and recommends appropriate action
  • Investigates, analyzes, and diagnoses whether instrumentation is functioning properly. Advises customer accordingly
  • Evaluates malfunctioning instruments to ascertain cause of malfunction
  • Uses common and specialized tools/procedures with respect to calibrations, trouble-shooting, maintenance, and repair of scientific instruments
  • Performs factory calibrations and preventative maintenance of instruments according to established instructions
  • Identifies and forwards sales opportunities to Technical Sales Representatives where an opportunity may be present
  • Maintain proper and correct records of parts and supplies used and related business expenses
  • Frequent overnight travel is required
  • Requirements:

  • Advanced knowledge of the theoretical and practical application of engineering science and technology
  • Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers
  • Analytical problem solving skills
  • Excellent verbal/written communication and interpersonal skills
  • Exceptional customer service skills
  • Qualifications:

  • 1-3+ years working with Raman Technologies / Spectroscopy Instruments either in usage, service, or support capacity. 
  • BS degree in Engineering, Physics, Chemistry, or another technical discipline is required

What the Company offers:
  • Generous salary, low-cost outstanding family benefits package that starts on day one and opportunity for advancement with a growing company.
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